1XBet extends betting partnership with FC Barcelona
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- Player faces prolonged withdrawal process due to constant requests for documents.
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- Another lost deposit.
- The casino closed the player’s account after he sent them his documents for verification.
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However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account. Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint.
The issue was resolved after the player submitted multiple documents. Despite going online, 1xbet has more than 1 thousand offline offices for receiving bets. The number of registered users on the company’s website has exceeded 500 thousand people. This bookmaker works not only with existing, but also with potential customers.
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After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings. The player from Tunisia had received a promo code from 1xbet’s telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group.
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He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal.
You can also transfer funds between friends, which is a nice touch. While the bonus is not particularly fantastic given its rollover terms, there are a ton of excellent daily promos and other bonuses at 1xBet. This is 1XBET’s first partnership in English football following high profile existing relationships with the CAF African Nations Cup and the Nigerian Football Association. Next to our secure domain ownership transfer process, we strictly monitor all transactions.
The casino responded by stating that the player had violated their terms and conditions by having multiple accounts. Despite the player’s contestation, the casino stood by its decision. The Complaints Team tried to mediate between the two parties, but due to the player’s inability to provide the required documents and his unresponsiveness, the complaint was closed/rejected.
The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The player from Myanmar is facing issues with 1xbet, which closed his account and hasn’t refunded his deposits yet, although he provided multiple documents to prove his identity.
The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings. The casino then sent the player an email in which they promised to return his deposit. But in the complaint http://sugar-rush1000.com/, they mentioned that the player had already withdrawn his deposit due to the fact that that the full amount of his withdrawal exceeded the full amount of his deposits. The mediator asked the casino to provide proof of these accusations and also did the player.
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- They claimed that they had fulfilled the obligation to the player according to their T&C.
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The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses. After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service.
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1xBet bookmaker company officially announces its partnership with some of the most prestigious African football competitions. The wagering requirements are set at x35 and the maximum bet (until the terms are met) is capped at €5. The members will have only one week to meet the playthrough terms, but the good news is that the value of any bet wagered in 1xGames will be counted double. In other words, if you submit a €5 bet, the system will record it as a €10 bet.
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The place will convert your Kenyan currency to whichever one of these you wish to use when playing. Online casinos have been supportive of the cryptocurrency industry in the last few years. The universal nature of such currencies and the transparency involved with them makes these currencies valuable for many groups. That could change depending on what the site does in the future.
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We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are.
Player faces prolonged withdrawal process due to constant requests for documents.
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Player is struggling with verification due to device limitations.
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That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. If you have a Neteller account, then you know what a great ewallet is in your hands.
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The player from India has been accused of opening multiple accounts. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved.
The player confirmed that the account balance was only 0.56 INR. We explained that the casino might close the account without reason due to the minimal balance and recommended choosing a different casino. The player from South Korea had deposited 5,000,000 KRW into his 1xbet account but mistakenly transferred 10,000,000 KRW. Only half the amount was credited, and the remaining amount was neither credited nor refunded.
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After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Nigeria had claimed that her account with 1xbet was locked.
After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.
Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000.
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The player is unable to make the cash withdrawal and despite reaching out, the casino’s security team hasn’t been helpful. The player cannot deposit or bet anymore despite being in contact with the casino for resolution. Here are the countries in Africa where you can bet on bet365 with Skrill and Neteller.
Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared. We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days.
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He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet. The player from Greece had his bonus winnings cancelled without further explanation. The player from Italy is experiencing difficulties withdrawing her winnings. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Ukraine is dissatisfied with high unexpected fees.
The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected.
In addition to its mobile-optimised site, Betwinner has dedicated apps that are compatible with both Android and iOS devices. Betwinner users love the betting site for its high odds and super-fast payouts. It also offers special features such as bet builder, cashout, and the betting exchange feature. Though controversies have been connected to the company in the past, the bookie still draws players from markets all over the world. The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed.
The deal is an improvement over the regular bonus of up to €100. The odds are you’ll find a game that fits your interests and your budget alike. 1xBet focuses on making casino gaming accessible to anyone who can legally enjoy a game. People can try their luck at various poker games with different rules and betting minimums. There is also a live casino section that features live streaming games of roulette, baccarat, and many others. It helps to read the official 1xBet review from ProTipser’s experts to learn more about the betting site.
However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion. We attempted to mediate the situation, but the casino insisted on a specific self-exclusion process that the player found intrusive.
We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. When it comes to the betting, they offer a good selection of competitive odds.
Despite reaching out to 1xbet’s customer support, he had not received clear information. We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.
1xBet has managed to attract players from around the world, due in part to the fact that they are open to everyone. They do not discriminate against players from certain countries like some other betting sites do. For example, many UK betting sites do not allow players from Kenya and other parts of the world due to legal reasons. This is one of the reasons why 1xBet has become incredibly popular. Each sport offers a unique set of challenges and strategies, making the fantasy sports betting landscape diverse and engaging. Before placing your bets, it’s crucial to grasp what fantasy sports entail.
Consequently, we had to reject the complaint due to the player’s decision. The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use. A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account.
Player’s withdrawals have been canceled.
The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation.
The player from the Philippines has been waiting for a withdrawal for less than two weeks. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Turkey had difficulty completing the verification process at the casino.
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The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email. Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so. Maria’s letter with all the documents arrived at the post office, but the casino representative never went to pick it up. The case remains unresolved and the winning wasn’t paid either. The player made a complaint 7 months after the issue occurred. He said he had requested a withdrawal, it was accepted and he received vouchers to his email.
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